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IVR Applications > Banks and Financial IVR
Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting
have been used by our Financial and Bank customers and VoiceWorks Partners to create and deploy IVR applications including:
- Auto-Attendant: Many of our customers use a Voxeo IVR-based, voice-driven auto-attendant to
answer their main office and branch office numbers. A voice-driven auto-attendant lets
callers connect with the desired party by simply speaking the name of the person, department, or
branch location they want to reach.
- Customer Notification: Most enterprises are looking for a
solution to quickly deliver time-critical information to financial and banking customers.
Voxeo's Prophecy IVR solutions enable instant
delivery of time-critical information via calls to any desk or wireless phone. This solution can be
used to inform customers of insufficient funds, potential fraud, and completed wire transfers,
stock sales, and stock purchases.
- Call Center Automation: Banks and financial institutions are increasingly looking to reduce
the cost of customer service and support centers via automation or by moving agents off-shore.
Voxeo's IVR call center automation applications can deliver cost
reductions that even surpass savings from off-shore operations.
- Customer Surveys: Banks and financial institutions with a focus on customer service and support
excellence use Voxeo's Prophecy IVR solutions to automatically survey
customers by phone on a quarterly or yearly basis.
- Custom IVR: Voxeo's free Web-based
Evolution customer and developer portal
makes it easy for enterprise Web and telephony
developers alike to create custom IVR
applications for any requirement or project.
Voxeo Financial and Bank IVR Advantages
Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions suit the special requirements of
Bank and Financial IVR applications for five reasons:
- The Prophecy IVR Platform is designed to meet the requirements of the highest information security standards
around - ISO 17799 and HIPAA - to help ensure confidential caller information stays
confidential.
- Prophecy IVR solutions support advanced voiceprint identification and
authentication, delivering the most
secure form of authentication available via telephone.
- Prophecy IVR solutions leverage Web application technologies that financial developers already know.
- Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly
used in Financial and Bank IT departments.
- Prophecy IVR solutions feature advanced call control that lets you
deliver both completely automated answering solutions and solutions that gather info and connect callers to
the appropriate bank and financial officers, employees, branches, or call center agents.
Voxeo VoiceWorks Packaged IVR Solutions
VoiceWorks IVR applications take your IVR projects from concept to customer
faster then ever before.
For more information, feel free to explore our site or contact us via any of the links listed below.
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