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IVR Applications > Systems Integrator IVR
Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions
have been used by systems integrators and Voxeo VoiceWorks Partners
to create and deploy IVR applications including:
- Auto-Attendant: Many integrators offer a Voxeo IVR-based, voice-driven auto-attendant
their customers can use to answer main
office and toll-free numbers. A voice-driven auto-attendant lets callers
connect with the desired party by simply speaking the name of the
person or group they want to reach.
- Customer and Employee Notification: Most enterprises are
looking for a solution to
quickly deliver
time-critical information to customers, employees, divisions, or teams.
Voxeo's Prophecy IVR platform solutions enable instant
delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is
invaluable during emergencies or last-minute product updates or announcements.
- Call Center Automation: Enterprises are increasingly looking to reduce the cost of
customer service and support centers via automation or by moving agents off-shore.
Voxeo's IVR call center automation applications can deliver cost
reductions that even surpass savings from off-shore operations.
- Customer Surveys: Enterprises with a focus on customer service and support excellence
use Voxeo's Prophecy IVR solutions to automatically survey customers by phone after orders, installations, and on-site
repair services have been performed.
- Inventory and Reporting: Manufacturing and retail-based
enterprises leverage Voxeo's Prophecy IVR
solutions to enable remote plants, stores, and employees to report inventory and sales information
from any wireless phone.
- Bill Reminders: Enterprises selling post-paid products and
services use Voxeo's Prophecy IVR
solutions to place automatic bill reminder calls to customers both before and after their bills are due,
reducing the enterprise's past due accounts receivable overhead with
almost
zero incremental cost.
- Custom IVR: Voxeo's free Web-based
Evolution customer and developer portal
makes it easy for enterprise Web and telephony
developers alike to create custom IVR
applications for any requirement or project.
Voxeo Systems Integrator IVR Advantages
Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions
suit the needs of systems integrators for the following reasons:
- Prophecy IVR solutions allow multiple customers' applications to run on a
single platform, completely isolating
the details of each customer's solution.
- Prophecy IVR solutions leverage Web application technologies systems integrators already know.
- Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly
known by you and your customers IT departments.
- The Prophecy IVR Platform is designed to meet the requirements of the highest information security standards
around - ISO 17799 and HIPAA - to help ensure confidential caller information stays
confidential.
- Prophecy IVR solutions support advanced voiceprint identification and authentication, delivering the most
secure form of authentication available via telephone.
- Prophecy IVR solutions support English, Spanish, French, German, and Italian callers, making sure your
IVR applications can be used by any international customer.
- Prophecy IVR solutions feature advanced call control that lets you
deliver both completely automated answering solutions and solutions that gather info and connect callers to
the appropriate employee or agent.
Systems Integrator IVR Support Services
Voxeo's executives, employees, account managers, and Extreme Support team members understand the requirements
of our system
integration customers. Every day we help our SI partners prepare RFP responses, integrate IVR
with existing
and legacy systems, design comfortable Voice User Interfaces (VUIs), and
support customer presentations and on-site meetings.
Voxeo can work behind the scenes with your analysts and consultants, or work directly with enterprise
customers using your processes and name. Either way, we're more than happy to support your IVR projects.
Voxeo VoiceWorks Packaged IVR Solutions
VoiceWorks IVR applications take your IVR projects from concept to customer
faster then ever before.
For more information, feel free to explore our site or contact us via any of the links listed below.
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