 |
IVR Applications > Utilities IVR
Voxeo's Prophecy Premise IVR and Prophecy IVR Hosting solutions
have been used by our utilities customers and VoiceWorks Partners to create and deploy
IVR applications including:
- Auto-Attendant: Many utilities benefit from deploying a Voxeo IVR-based, voice-driven
auto-attendant to answer their main
office and toll-free numbers. A voice-driven auto-attendant lets callers
connect with the desired party by simply speaking the name of the
person or department they want to reach.
- Service Notification: Most enterprises are looking for a
solution to quickly deliver time-critical information to customers and employees.
Voxeo's Prophecy IVR solutions enable instant
delivery of time-critical information via outbound calls to any desk or wireless phone. This solution is
invaluable during emergencies and service outages.
- Call Center Automation: Utilities are increasingly looking to reduce the cost of
customer service and support centers via automation or by moving agents off-shore. Voxeo's
IVR call center automation applications can deliver cost reductions that
even surpass savings from off-shore operations.
- Customer Surveys: Utilities with a focus on customer service and support excellence use the
Voxeo's Prophecy IVR solutions to automatically survey customers by phone after orders, installations, and repair
services have been performed.
- Dispatch and Service Completion: Many utilities leverage Voxeo's Prophecy IVR
solutions to enable remote employees and technicians to receive automatic dispatch calls, and to call
into an automated solution to report service status and completion updates from any wireless
phone.
- Bill Reminders: Utilities use Voxeo's Prophecy IVR solutions
to place automatic bill reminder calls to customers both before and after their bills are due,
reducing the past due accounts receivable overhead and unnecessary service disconnects with
almost zero
incremental cost.
- Custom IVR: Voxeo's free Web-based
Evolution customer and developer portal
makes it easy for enterprise Web and telephony
developers alike to create custom IVR
applications for any requirement or project.
Voxeo Utilities IVR Advantages
Voxeo's Prophecy IVR Platform and Prophecy IVR Hosting solutions
suit the needs of utility providers, support centers, and agencies with four IVR features
that beat competing solutions:
- Prophecy IVR solutions seamlessly support both English and Spanish languages, ensuring all customers can use
your IVR applications.
- Prophecy IVR solutions leverage Web application technologies utility service developers already know.
- Prophecy IVR solutions are built on Cisco and Wintel hardware and software solutions commonly
known in utilities IT departments.
- Prophecy IVR solutions feature advanced call control that lets you
deliver both completely automated answering solutions and solutions that gather info and connect callers to
the appropriate department, location, or support agent.
Voxeo VoiceWorks Packaged IVR Solutions
VoiceWorks IVR applications take your IVR projects from concept to customer
faster then ever before.
For more information, feel free to explore our site or contact us via any of the links listed below.
Learn more about:
For more information or to get a price quote:
|
|
|
