Support Overview
Voxeo makes a serious commitment to serving our customers. Our approach is simple: we provide amazingly good,
absolutely free technical support delivered by highly skilled and trained support agents,
who are experts on all of our IVR and VoIP products,
services, and developer programs. Then we add optional, professional services that enable you
to outsource VUI
analysis and tuning, grammar development, performance analysis, stress and load testing, application monitoring,
and more to Voxeo's IVR and VoIP experts.
We call our two-tiered support process "Extreme Support." The Extreme Support team - your team - includes the
industry's most
talented account managers, network engineers and technicians, backed by years of experience and training.
Our support services focus on the three phases of voice application delivery:
- Pre-launch support
- Launch support
- Production support
Pre-launch support
Free and for-fee assistance with the design and development of IVR and VoIP applications:
Voxeo Evolution Developer Portal - free services, tools, and resources that help you accelerate development and create IVR and VoIP applications.
IVR Specification - consulting services that help you specify IVR requirements and operation.
Launch support
Consulting and testing services to scale and launch your voice applications:
IVR Prompt Recording - in any language, with any personality.
Load Testing - stresses your application with dozens to hundreds of simulated callers.
Production support
Ongoing services to ensure long-term IVR application success:
Application Monitoring - continuously tests your IVR or VoIP solution and reports any failures.
VUI Tuning - examines and improves how callers use your IVR solution over time.
For more information or to get a price quote:
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